PRIVACY POLICY
Effective date: 26 September 2026

SolarteqSolutions respects your privacy and processes personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 (POPIA).

INFORMATION WE COLLECT
We may collect your name, telephone number, email address, suburb, property and energy requirements, electricity-usage information, and details you provide when requesting a quotation or contacting us. Our website may also collect technical information through cookies, Google Analytics and Google Ads, including device, browser and website-usage data.

HOW WE USE INFORMATION

Website quotation enquiries

when you submit a quotation request through our website the personal information you provide is sent to info@solarteqsolutions.co.za

and is also recorded in the Sitepro website builders enquiries log.

This information may include your name email address telephone number suburb project requirements you choose to upload.

We use this information to respond to enquiries prepare quotations arrange site assessments and provide requested services Access to enquiry records is restricted to authorized personnel. Information is retained only for as long as necessary for legitimate business purposes or applicable legal obligations.
We use personal information to respond to enquiries, prepare quotations, provide and improve our solar services, arrange site assessments, communicate with customers, measure website and advertising performance, prevent misuse and meet legal or regulatory obligations.

COOKIES AND THIRD-PARTY SERVICES
Optional analytics and advertising tracking is currently paused. If enabled, Google Analytics will measure website activity only with your analytics consent, and Meta Pixel will measure visits and advertising results only with your advertising consent. Google advertising technologies will also require consent if used. You may reject optional cookies using the website cookie controls. Once tracking is enabled, Cookie Settings will let you withdraw consent and choose again. WhatsApp and Meta may also process information when you contact us through those platforms. These providers process information under their own privacy terms.

SHARING 
We do not sell personal information. Information may be shared only with service providers, qualified contractors or authorities where reasonably necessary to deliver services, operate the website, comply with the law or protect legitimate rights. We take reasonable technical and organisational measures to protect personal information.

RETENTION
We retain information only for as long as reasonably required for its purpose, to maintain business records, resolve disputes and comply with legal obligations.

YOUR RIGHTS
You may ask us to access, correct or delete personal information, object to or restrict certain processing, or withdraw consent where processing relies on consent. Some information may need to be retained where required by law.

CONTACT US

International data transfers: Some Service Providers may process information outside South Africa SolarTeq Solutions will ensure that any international transfers of personal information complies with section 72 of the protection of personal information act (POPIA), including the use of appropriate data protection safeguards or another lawfully basis for the transfere.
For privacy questions or requests, contact SolarteqSolutions at info@solarteqsolutions.co.za or 079 046 7800. Location: Pretoria, Gauteng, South Africa.

You may also lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.